Where to find the reason of ticket?
Please use this details to see all category details we have and find the possibilities to see the correct information reason to put on each of tickets.
| Main category | Sub category | Detailed issue |
| OTG | Onboard | Crewlist |
| Box activation | ||
| Password reset | ||
| eLearning courses | ||
| CMS | ||
| Data export | ||
| Network LAN | ||
| Non-compliance | ||
| NO BOX OB | ||
| Ashore | Login | |
| Courses | ||
| Enrolment | ||
| Missing record | ||
| PO Subscription | VELS | |
| VS | ||
| VP | ||
| Costamare | ||
| INSW | ||
| PO Hardware | OTG box | |
| Sale inquiry | Subscription | |
| DEV request | eLearning | |
| Video | ||
| Rapid eLearning | ||
| Security group | New security group | |
| Feature request | ||
| Marlins | Email not registered | |
| APPLICATION ISSUE | How to use | |
| Uninstallation | ||
| Non-compliance | ||
| Software update | ||
| NSDP | Attempt | |
| Technical problem | ||
| SS reminder (SQL) | ||
| Crewlist | ||
| TS internal | Sartaj f/up | |
| SeaTec requests | Account Consultant | New |
| Deactivate | ||
| Change | ||
| NC list for vessel | ||
| eLearning status | ||
| Crewing request | Enrolment | |
| Account SF | ||
| Missing records | ||
| NC | ||
| OTG Commercial | AWB | |
| PO | ||
| Issue | ||
| General question | ||
| FPO | Box query | |
| General question | ||
| PO missing | ||
| Internal other | General question |