When? 

After received Notification email from crew member who have digital learning to complete or Captian need to check what course need to be completed more. 

Main Category : OTG

Sub Category : Onboard

Details issue : Non-Compliance

Type : Standard Technical Question

Group : OTDT NC

Instruction

1. After receiving the reminder from OTG or from the crewing coordinator and need to recheck on the status of E-learning.

2. Check if the seafarer already finished the course in OTG and ShipSure.

- OTG : Check each of member for all course mentions.

- ShipSure : Compare status on OTG with Shipsure updated

3. Check all mandatory collection from each course to remind captain. 

4. Update the list of member still unfinished courses and email to inform Captain. 

Note: Don’t forget to update the properties of the ticket (i.e. Vessel Name, IMO, PCN, etc.)

5. Resolved ticket after send email to notice them.